Executive Certificate in Hospitality and Tourism Management

Awarded Informatics Academy

 

About the Programme

The course aims to provide participants with conceptual and theoretical frameworks in hospitality and tourism operation management. It is suited for those who wish to acquire some core skills and fundamental knowledge about hospitality and tourism business or as the first step into tertiary education specialising in this area of study.

Objectives

The course aims to provide participants with conceptual and theoretical frameworks in hospitality and tourism operation management. It is suited for those who wish to acquire some core skills and fundamental knowledge about hospitality and tourism business or as the first step into tertiary education specialising in this area of study.

• Provide a challenging, stimulating and self-rewarding study environment.
• Provide a framework whereby individual study paths may be varied by means of a choice from a small range of options.
• Develop a range of keys skill by means of opportunities provided in the study units.
• Accommodate student needs in relation to maximising their career potential by enabling them to develop knowledge, understanding and skills in their chosen subject area.

Structure

There are 12 lessons in total. The lessons will provide students with a macro view of the hospitality and tourism industry, and its various key sectors. They also touch on the fundamentals of the business as well as information on products, procedures, technology and careers in the industry

Topics Covered

• Introduction to Hospitality & Tourism
• Consumer Behaviour in Tourism
• Introduction to Tour Guiding
• The Role of the Guide
• The Hotel Industry
• How the Hotel is Organised
• A Holistic Approach to Food Service Organisation and Managing Quality
• Menu Management
• The Housekeeping Department
• Organising the Housekeeping Department
• Introduction to the Meetings, Expositions, Events and Convention (MEEC)
• Planning, Organising, Directing and Control in MEEC

Duration

The approximate course duration for the Executive Certificate in Hospitality & Tourism is 4 months.

Assesments

The assessment of a student during the course will be based on the following:

Testing of the core knowledge is largely through assignment work.

Best suited for

• Junior level working professionals in the hospitality and tourism industry who wish to upgrade their skills and knowledge to raise their service level.
• Mature candidates who hold Statement of Achievement (SOA) qualification and Career Readiness Certificate certifying Workplace Literacy Level 5 and Workplace Numeracy Level 5 awarded by Singapore Workforce Development Agency (WDA).